🔄 Return & Refund Policy – Flextyle® Clothing
Last Updated: [28-09-2025]
Thank you for shopping at Flextyle® Clothing. We want you to be completely satisfied with your purchase. However, if you are not satisfied, we’re here to help.
1. Eligibility for Return / Refund
- All return requests must be made within 3 days of delivering the product to you.
- To be eligible, the item must be in its original condition: unworn, unused, with all tags, labels, and packaging intact.
- Items that have been washed, used, damaged by the customer, or missing tags/labels are not eligible.
- Sale or promotional items [or items purchased with a discount code] may not be eligible for return or refund.
2. Non-Returnable Items
Some items cannot be returned or refunded. This includes (but is not limited to):
- Custom or personalized items
- Underwear, socks, or hygienic items
- Gift cards
- Items marked “final sale” or “non-returnable” in product description
3. How to Initiate a Return / Exchange
- Contact us via email at [your return-support email] within 3 days of receipt of the item. Include your order number, item purchased, reason for return, and clear photos if there’s damage or defect.
- We’ll respond within [1-2 business days] to confirm whether your return is accepted.
4. Shipping & Cost of Return
- Unless the item is defective or was shipped incorrectly, you will be responsible for the shipping costs of returning the item.
- Make sure the package is properly packed to avoid damage during transit. Flextyle® is not responsible for damage that occurs during your return shipping.
- If approved, we’ll provide instructions for where to send your return.
5. Refunds
- After we receive your returned item and inspect it, we will send you an email to let you know whether the refund is approved.
- If approved, your refund will be processed to your original method of payment within [7-14 business days].
- Please note: It may take some extra time for your bank or credit card company to post the refund.
6. Exchanges
- If you’d prefer an exchange (e.g., different size) rather than a refund, let us know when you contact our support team.
- Exchanges are subject to product availability.
- If the desired replacement item is not available, we can issue store credit or a refund.
7. Defective / Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery with photos and order details.
- We will verify the issue, and, if valid, cover all return shipping costs for those items.
- Once we receive the item, we will initiate a replacement or refund, at your preference.
8. Cancellations
- You may cancel your order before it has been shipped. Please contact support at [your email/support channel] as soon as possible.
- Once the order has shipped, cancellation is no longer possible, but you may return following the regular return policy when you receive it.
9. Store Credit
- If you opt for store credit instead of refund (or if replacement isn’t available), store credit will be valid for [six months] from the date of issue.
- Store credits cannot be exchanged for cash.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out to us at:
📧 Email: [your email]